If you have a file to attach to your complaint, please import it here.

Uploaded Files

4. ANNEX

company

address

location

firstName

lastName

phoneNumber

email

 1. Client-complainant information

Complaints form

3. Complaint findings

2. Type of complaint

<h3>Complaints procedure </h3>Dear Clients,&nbsp;If you have any objections to the work of our laboratory, please send us a complaint by filling out the complaint form. We will review and investigate each complaint and decide what actions should be taken to address the identified deficiency. Users of our services will be informed as soon as possible about the course of handling the complaint, and they will be provided information about the outcome of the complaint until the final decision is accepted by the complainant. The Complaints management procedure can be found here: <a target="_blank" rel="noopener noreferrer nofollow" href="https://sample-control-cms.stg.layer.hr/uploads/EN_PO_KO_03_Prituzbe_rev_0_20_3_08_20_DT_29c9675c4c.docx?updated_at=2022-07-12T06:47:49.465Z">Complaints management procedure</a>.

We will consider and analyse all complaints and decide on which actions should be taken to correct the established fault. We will inform the users of our services as expediently as possible about the progress of resolving the complaint and we will allow for providing information about the outcome of the complaint up until the final decision is accepted by the complainant.

Complaints